We decided to use Whitehalls because we felt that as a firm focused on the Whitehall Park Conservation Area, they would work harder on our behalf to sell a property in N19 than an Agent from Highgate or Crouch End. We were also impressed by Whitehalls' commercial fee proposals.
In finding a potential buyer for our house, and then converting potential interest into a firm offer and a successful exchange of contract, Whitehalls have worked tirelessly. Gary Rosenthal also demonstrated great depths of patience and good nature when dealing with the inevitable hiccups and hurdles that occur in any property chain.
We would wholeheartedly recommend anyone thinking of selling their property in the Whitehall Park Area to use Gary Rosenthal at Whitehalls.
We had put our property on the market with four agents and I can honestly say that the all round service provided by Whitehalls was leagues ahead of the others.
Not only did Gary keep us reguarly updated with developments, but he showed a genuine enthusiasm for our property and a hunger to get us a sale.
He priced it accurately, whereas two of the other agentshad, we felt, under valued our property and they felt that our eventual sale price was optimistc.
Most importantly Whitehalls suceeded where the others failed and agreed an offer within ten days at a time when the market was fairly slow.
Thank you Gary and Whitehalls for your personable approach, human contact and most importantly, for selling our house!
With kindest regards
James and Sarah Jackman
Just a quick note to say thank you so much for all your help in selling our house.
When we first embarked on the process, we had heard so many horror stories about Estate Agents from both friends and the press. We were frankly very dubious about the whole business. It was therefore a huge relief to both of us when we found an Estate Agent we felt we could trust completely and who really had our best interests at heart.
Throughout the entire time, we felt that you worked really hard to get the right buyer and the best deal for us. You managed to find a steady stream of viewings in what has been one of the worst periods in house sales for many years – an achievement in itself.
You always kept us fully informed of what was going on and gave us really useful feedback on what viewers were saying.
When you found the right buyer, we felt that you managed this superbly – gently pushing them forwards and keeping us up to date at all times. On top of that, you also saved us loosing at least £60,000 compared to what another well known firm thought we could hope to realise from the sale.
All in all, your friendly, cheerful advice and genuine honest approach made what could have been, an extremely stressful process, whilst not exactly enjoyable, certainly far from awful!
Thank you again for being one of the good guys and I hope your business goes from strength to strength.
Pam and I would like to thank you most sincerely for all the help you gave us in the successful sale of the above mentioned property.
The circumstances were not easy – the owner in residential care and me having power of attorney, and us living remote from London.
We really needed an agent whom we could trust implicitly to deal with matters in our absence, whilst achieving the best possible result for the owner. Needless to say, you achieved all these expectations to our full satisfaction.
It was very reassuring to know that you were always accessible by telephone, and your cheerful, but professional approach to dealing with any "problems" was much appreciated.
We are indeed indebted to you and would certainly have no hesitation in recommending the services of WHITEHALLS.
Colin and Pam Sitford
Cherry Lodge; Cheverton Road
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Having sold our house during the most difficult time in the market, we would like to thank you for your professionalism, dedication and persistence.
An Estate Agent unlike any other. It was an absolute pleasure to experience your honest, straightforward, up-beat and charming personality throughout the whole procedure!
We wish Whitehalls all the success in the world. May you go from strength to strength.
Thanks again for selling our home.
As 3 months have now passed since we moved into our new house I thought I should send you a much belated thank you for all the hard work you put into selling our house.
Your experience was much appreciated in our situation and I was very appreciative of your calmness when dealing with a collapsing chain and then keeping our purchasers interested until they could sell their house. Plus your licorice all-sorts did lots to calm my nerves on my daily visits to your office!
All in all, you provided a low-key and personal service which resulted in us getting a good price for our house. I don't think I can say much more than that!
St Johns Villas
I never thought this day would come - I am writing a thank you letter to the estate agent!
It has been a pleasure to have you as our agent and would not hesitate in recommending you to others. Your level of customer service is exceptional. We have felt both looked after and as if the matter is in capable hands. I perceive you more as a property ''matchmaker'' - marrying homes to buyers. By knowing the needs/wants of all parties and communicating clearly with all, there has been a happy outcome.
I said I would buy you a bottle of champagne when the house is sold and here it is!
With best wishes to you, and many thanks for your hard work.
Lucy Watkin and family
Thank you for valuing our home.
When we come to sell we will be in touch. We were impressed with your professionalism, knowledge and approachability.
With all best wishes
I know I spoke to you on the phone this morning but just a quick email to again thank you for your services. It has been a pleasure dealing with yourselves at Whitehalls.
Andy and I both question whether that we would have actually achieved this completion had you not been pushing things along at your end as you did throughout the last six months !
Thank you so much for helping us make it to the finish line on the sale of our house. You really are the consumate professional, truthful, knowledgable, congenial and superb under pressure! As far as estate agents are concerned you are in a league of your own.
We will highly recommend you to any of our friends looking to buy or sell in the lovely Whitehall Park area. Best of luck to you in your business.
Lynn Blades & Damian Jones
St Johns Way
We were very happy with Whitehalls during the sale of our house on St Johns Way – it all seemed to go very smoothly from start to finish and Gary was extremely helpful and prompt with all our questions and queries.
Dr Fiona Macleod
As you know, we handed the baton over to you after a well known Highgate Village estate agent failed to sell our property.
Thanks very much for a very smooth and easy selling process, and for sorting access for the various specialists. It really is appreciated and I wouldn't hesitate to recommend you to anyone else thinking of selling/buying (and I haven't said that about any of the other estate agents I have used in the past!)
Claire & Steve
July 2012: Dear Gary A very big thank you for everything you did to make our house sale smooth and as stress free as possible. I will recommend you for so many reasons. There was never any sense pressure or obligation and you were always polite and patient and did your best to fit in with our busy lives. I felt I could totally trust you and you were always the perfect gentleman. No wonder you have such a good reputation in the area. We are now very happy in our new home thanks to you I hope our paths will cross again soon, as we have many friends in the area. Its not often people would think that about an estate agent!! Thank you again Caroline and Oliver (formerly of Miranda Road N19)
A very big thank you for everything you did to make our house sale smooth and as stress free as possible.
I will recommend you for so many reasons.
There was never any sense pressure or obligation and you were always polite and patient and did your best to fit in with our busy lives.
I felt I could totally trust you and you were always the perfect gentleman. No wonder you have such a good reputation in the area.
We are now very happy in our new home thanks to you
I hope our paths will cross again soon, as we have many friends in the area. Its not often people would think that about an estate agent!!
Thank you again
Caroline and Oliver
(formerly of Miranda Road N19)
Thank you for your letter of 7th July regarding the successful exchange of contracts between myself and my buyers.
I've never felt a particular sense of achievement at selling a property before, but this time I feel as I have just climbed Everest - with a recession, falling house prices, media hysteria, mad professors and Dickensian solicitors all doing their very best to prevent me from reaching the summit.
I also have never been represented by an estate agent who worked so efficiently and with such tenancity on my behalf and I would like to thank you so much for your patience and determination over the past year.
I always knew successful estate agents had to be good salesmen but I didn't expect to aquire the services of one who could also perform the roles of counsellor and conflict resolution specialist equally impressively.
The next time I hear someone making negative remarks about estate agents, I will tell them that I met a really excellent one once.
I would warmly recommend your services to anyone.
With very best wishes
Thank you very much for selling our house so well and so efficiently.
We were very impressed by your knowledge of your client list and the best way to sell our house. We also liked the fact that we always spoke to you in person and so were able to have an immediate answer to any questions.
Altogether a very stress free and satisfactory experience.
John and Sue Worthingtom
Having just completed our sale, I am writing to thank you for the role you played as our estate agent.
You gave us sensible and professional advice about the market, organised a 'launch day', discussed fully the offers that were made and, after we accepted one, kept us well informed about the progress of the chain.
I believe that we received considerable benefit from your professional services and, in particular, the fact that you are clearly very familiar with the Whitehall park area.
I will be happy to recommend your services to others.
I just wanted to say how much we appreciated all the effort you made on our behalf in relation to both sale and purchase - I really do believe you made the difference for us. Your reputation in the area is certainly well deserved...and you can quote me on your website if you so wish!
Hopefully we will see you around since we are, after all, neighbours
Gladsmuir Road - Sealed Bid Probate Sale
Thank you very much for your sympathetic and successful handling of the sale of my Aunt's property.
As I live so far away you kindly oversaw the property giving me peace of mind and kept me informed every step of the way to completion. I could not have asked for more.
From the outset you were confident you ''knew your market'' and you indeed delivered what you promised - remakably quickly.
I truly appreciated your positive, honest approach and am pleased to recommend your high standard of professional service.
Well done and thank you again
Dear Gary, Many thanks for your stewardship of this sale; it has been a pleasure doing business with you. Susan G
Many thanks for your stewardship of this sale; it has been a pleasure doing business with you.
You are by far the friendliest and most helpful agent in the area.
Gary, we wanted to say a big thanks for all the hard work in helping us sell our house. Your patience is admirable and good humour commendable.
It all went amazingly smooth from start to finish, and lucky for us in a relatively short space of time.
We loved living in Harberton Road and were sad to leave.
We wish you luck with Whitehalls, you've certainly cornered the market for a lovely pocket of London.